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IT Support

All inclusive IT support

Established in 2006 Walnut Technology specialises in providing IT Support for businesses.

By providing simple and robust IT solutions incorporating mobile and Cloud based technology we provide cost effective IT support.  So whether you have 5 members in your team or 100 our help and support is only a phone call away – 01733 595200

Our service includes:

• Unlimited telephone and on-site support
• Experienced engineers who are empowered to solve your problems quickly
• Monthly visits from an engineer who will speak to every member of your team
• 24/7 server monitoring so we can be pro-active in supporting your business
• Daily monitored off-site server backup
• Quarterly strategic consultancy reviews with a senior member of our Management Team

Centrally located

Our location at the Eventus building  in Market Deeping, just North of Peterborough near the A1, means we are able to respond quickly to businesses throughout East Anglia, the  Midlands and London.

Try our services for free

We are so confident in our service delivery that we invite you to call us now to allow us to help you.  There will be no time charge to fix your IT problem.

Our agreement

A simple all-inclusive agreement.  You only pay a monthly ‘per User’ fee for all our services enabling you to budget with certainty for 12 months.

Every User is completely covered for all their IT equipment, including mobile phones and tablets.  There are no additional time charges for installing new or replacement equipment.

We do not charge additional fees for servers and therefore can provide impartial advice on Cloud solutions.

Confidence in our services is reflected in the terms of the Agreement that can be terminated with just 30 days’ notice.

Try us for free - call now on 01733 595200

Find out how we can help you - call 01733 595200

Business Solutions

IT Solutions for businesses

Let us set you up with a professional system perfect for a small business….

The first two steps.  We recommend all your computers are using Windows 7 or above as an operating system.  We would also upgrade all your computers to their maximum RAM that must be a minimum of 4GB.  You are then ready to go.

With Office 365 for your email, and ideally also for your Office software, you will have email available on all your devices, mobile phones etc without the need for an email server.

For your data storage we recommend a small server that will sit quietly in your office allowing you to share data and control User access for confidential data.

If you have a support contract with Walnut Technology we do not charge for the setting up of new systems and computers by our engineers.

Medium and larger businesses

We offer a complete IT support service for medium or larger businesses, recommending Cloud solutions where appropriate or virtual servers where multiple applications are running.  Whether you have 50 or 200 employees we are confident we can build the systems to meet your needs.

We understand Networks, so we fit quality Routers and Firewalls to protect your business.  Choosing the right broadband solution is a key aspect that we will manage for you.

Data protection is achieved by installing Sophos on your Server for quick deployment throughout your organisation.  Access to the internet can be controlled to align with your employment policies.

Thin Client and roaming profiles can be set up where appropriate.

Our mature team includes experts in managing networks, Citrix, VMware and server software with software developers available for clever solutions as required.  We are therefore confident we can deliver.

Complete cover including mobile devices

Every user is completely covered for all the IT equipment they use, including mobile phones and tablets.  There are no extra engineer charges for installing new or replacement systems.

No additional fees for servers

There are now many ways of storing data so we do not charge additional fees for servers. We can therefore provide impartial advice on Cloud storage technology and Cloud-based software.

IT Strategy

IT strategy and design

Investing in the right technology can help your business by delivering cost reductions and process efficiencies, key priorities for any organisation, regardless of size or sector.

Remote working,  cloud computing and mobile technology are opportunities waiting to be exploited -  we can guide you and your people to give you a competitive edge.

Be ready for expansion

Our consultants have in-depth knowledge and experience of products and platforms enabling us to help you make the transition to a bigger business.  Whether you are employing more people or will soon have multiple locations, we can help.

Within our consultancy service there is a range of analysis that can be conducted from stand alone areas to infrastructure and hardware consultancy package. You can tailor the focus of our investigations to areas with which you feel you need help including:

• Disaster Recovery Planning
• Security Analysis
• Growth Requirement Specification
• System Migration Planning
• Technical Audit
• Connectivity Audit
• Internet Usage Monitoring

Cloud Computing

Is Cloud Computing right for you?

Cloud computing, is the future of computing.  However, it is not the right solution for everything now and an assessment of your requirements is required before a recommendation can be made.  We use Cloud computing to operate some aspects of our business and for other requirements we have a servers in our data centre.

Cloud based solutions can provide reliable data backup, access to single programs such as SAGE accounting software or even your entire IT platform, all without costs associated with having the infrastructure within your office.

Walnut Technology recommends Cloud computing where appropriate.  It is often a combination of the Cloud and use of a local servers that provides the best and most versatile solution.  Cloud based solutions such as Office 365 which offers an excellent email solution that can also keep your Microsoft Office software up to date is a good example of the way forward.

Some of our clients want the best of both worlds.  Not having servers in their offices but they want to know where their data is stored.  For this we recommend our own data centre where we use Virtualised servers for websites, data storage and email solutions.
Benefits of a Cloud system include:

• Very good reliability
• Flexibility for remote workers
• Business continuity benefits
• Cost savings on hardware and software
• Available on ‘Pay as you go’ basis for high power computing requirements

Why Walnut?

Why use Walnut Technology?

We provide a great service.  Most of our clients have been with us for many years and most months we add a new client to our books, so we feel we are getting much of what we do right.

We recruit carefully and our engineers are friendly, helpful experts and they know we are a client first organisation.  Although our engineers have strong Client focussed management support they also have the freedom to perform and the authority to do whatever is necessary to solve your problems and deliver the service you need.

Our Agreements

Walnut Technology offers a complete IT support service in a simple all-inclusive package.  You only pay a ‘per User’ fee for all our services enabling you to budget with certainty for the whole year.

Every user is completely covered for all the IT equipment they use, including mobile phones and tablets.  There are no extra engineer charges for installing new or replacement systems.

There are now many ways of storing data so we do not charge additional fees for servers.  We can therefore offer impartial advice on Cloud storage solutions and Cloud based software.

Confidence in our service levels  is reflected in the terms of our agreements that can be terminated with just 30 days notice.

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